Shipping

1. We will ship your order in one business day once the payment is cleared.
2. Tracking number will be uploaded to your MXR customer account within 24 hours after shipment. Meanwhile, you will get the logistics notification mail.
3. Shipping time usually takes 2-7 business days when products available in local warehouses, and 5-25 business days to International addresses.
4. We only ship the item to PayPal verified shipping address if you pay with PayPal. Please make sure your shipping address is the same as PayPal.
5. Import Tax: We do not cover any import Duty and Tax. Customer should be responsible for the Import tax.
6. Please understand that extra shipping fee may be needed for some International customers, especially buyers from affiliate islands of France, Italy, Portugal, Spain and so on.

Return Policy

We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 15 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. Your 100% satisfaction is our top priority.

1. If you are not satisfied with your purchase, please contact us as soon as possible after you received the item. Return shipping address will be provided and you will get the refund after we received the return item. All returned items must be in brand-new condition, unused and with original tags and packaging.

2. If the return is caused by the consumer, consumer should be responsible for the shipping fee. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

3. If the product is defective, contact us for an acceptable solution. A full refund will be given if the product is not repairable or replaceable. (Note: Please provide photos of the defective product and its original packaging for an efficient solution.)

Warranty

1. All of our products come with a one-year warranty (from the date of shipment). The warranty does not cover: a. Improper installation or improper use. b. Consequential damage due to failure. c. Costs of removal and/or reinstallation. d. Shipping costs.

2. Items will be replaced or refunded if they are defective when they arrive at the buyer's address. We are responsible for the return shipping costs only when we ship the wrong item or DOA.

3. All returns must be authorized by us, and the buyer must contact us for an RMA number (Return Merchandise Authorization) before returning the item. If not, the return will be rejected.